FAQ
What is the Luvessa UV Night Guard?
A small motion night light and UV-C cleaning aid in one unit. It mounts under the toilet lid. When someone walks in, a soft night light turns on by itself. When the lid closes, a short UV-C cycle runs on the seat and bowl.
Is it a medical device?
No. Luvessa is a night light and cleaning aid. It is not a medical device, and it does not replace regular cleaning. Keep cleaning your toilet as usual.
Is the UV-C light safe?
The UV-C light only runs when the lid is closed, and it shuts off right away when the lid opens. UV-C light should never shine on skin or eyes, so don't look at the light or run it with the lid up, and keep it away from young children and pets during setup. The night light is a normal soft LED, not UV.
How do I install it?
It takes about 90 seconds. Charge it, clean and dry a spot on the underside of the toilet lid, peel the backing off the mount, press it in place, and attach the unit. No tools and no wiring.
Will it fit my toilet?
It fits most standard home toilets with a lid, round or elongated. It mounts on the underside of the lid. It is not made for toilets without a lid, because the UV-C cycle only runs with the lid closed.
How do I charge it?
It charges with the included USB cable. How long a charge lasts depends on how often the light and UV-C cycle run.
How much is shipping?
Orders of $39.98 or more ship free. Orders under $39.98 ship for $4.99. We currently ship within the United States only.
How long does delivery take?
Most US orders arrive within 4 to 9 business days of ordering. That includes 1 to 3 business days to process and ship. We email you a tracking number as soon as your order ships.
What is the 60-day guarantee?
If you don't love it, email us at support.creatureguard@gmail.com within 60 days of delivery with your order number and we'll give you a full refund. You don't need to send it back. See our Refund policy for details.
What if my order arrives damaged?
Email support.creatureguard@gmail.com with your order number and a photo within 60 days of delivery. We'll send a free replacement or a full refund, whichever you prefer.
How do I reach you?
Email support.creatureguard@gmail.com. A real person answers, usually within 1 business day.